1. Can I get Data on my Pivotel Iridum Service ?

     Yes

2. Do I need anything extra to get Data on my Handset ?

     For a Handset you will need an accessory Data Kit or if you have a Vehicle Kit it will have a data connector on the bottom of the cradle.

3. What speed does the service run at ?

     2.4 Kbps (using the Direct Internet 2.0 accelerator service it it possible to get effective speeds of up to 11 Kbps)

4. How are the calls charged ?

     If you are using the Direct Internet 2.0 service you will be charged as per the Value Added Services table for calls to a 8816 number. 

5. What number do I dial to access the Direct Internet 2.0 service ?

     +8816 0000 25

6. I have just installed my Direct Internet 2.0 service from the CD and I cannot access the service ?

     The default installation may have the incorrect phone number in it.  Please update the phone number to +8816 0000 25.

7. What operating systems does Direct Internet 2.0 support ?

     Windows 95b with Winsock2
     Windows 98
     Windows 98SE
     Windows Millennium Edition (Windows ME)
     Windows NT 4.0 Service Pack 6
     Windows 2000 Service Pack 4
     Windows XP
     Windows XP Service Pack 2

8. My PC or Laptop doesn't have the same connector as provided on the cable ?

     The data kit or Vehicle kit both use an RS232 serial DB9 connector.  If your computer does not have this connector then an option is to use a USB to Serial converter.  Not all USB to serial converters will work with all computers or operating systems, so you should seek advice from an IT professional on a suitable converter for your setup.

9. Can I access any other Data services ?

The only data service that is supported is the Direct Internet 2.0.  Data calls to an ISP number or a phone number with a modem attached are not supported.

10. I've lost my installation CD ?

The Direct Internet 2.0 software can be downloaded at the following link:     Iridium Software Site