Pivotel Website Terms of Use

This website is offered by Pivotel to you, the user, conditional upon your acceptance without modification of these terms and conditions. Your use of this website constitutes your agreement to all of the following terms and conditions.

Can I change my plan if I am under contract?

Yes, you can increase your call plan* and later decrease it to the original minimum term plan.

Can I send SMS text messages in Satellite and CDMA modes?

No, you can cannot send SMS text messages in Satellite or CDMA mode. You will be able to receive SMS text messages with up to 20 characters.

What number should I dial for emergency services?

000 is the emergency services number that is designated for emergency calls from all telephone networks in Australia. When calling 000, you will be connected to police, fire, or ambulance. If you are travelling overseas and using a GSM based service, you can call the international emergency number 112 wherever there is GSM coverage available. This international emergency number will also work in Australia using any Globalstar service. If using a GSM based service, calling 112 will work within the coverage area of any GSM based mobile network in Australia.

How do I know on my bill which calls are made in Satellite and which calls are cellular?

Your account will include a detailed breakdown of the calls you have made. Each call is marked with a call type code. A description of the call type codes is located on page 2 of your account.

How I do get a new service connected?

Please refer to the dealer listing on our website to locate your nearest dealer, or contact Customer Care on 1300 882 448.

Can I connect and port my mobile number from another carrier?

Yes, the existing mobile number needs to be active with the carrier to transfer (port) this number to your new Pivotel Globalstar service. You must advise your dealer at the time of connection that this is what you wish to do. It is advisable to have a copy of your current account with you.

How many numbers can I save in the phone book?

99 numbers can be stored in the phone book memory. Up to 12 Characters for each name and 32 characters for the numbers.

What should I do if I misplace or have my phone stolen?

Contact Customer Care immediately on 1300 882 448 and they will bar your service to prevent the phone being used.

Can I use my telephone overseas?

Your GSP 1600 phone will operate normally in New Zealand. You will also be able to make calls in both CDMA and Satellite mode in Russia, Canada, USA, Venezuela, Central Europe and Western Europe. Currently in these countries, you will not be able to receive calls to your GSP 1600 phone.