Important IsatPhone 2 must have firmware version 2.00.03 or higher and IsatPhone Pro must have firmware 5.17.2 or higher to work with a Pivotel SIM. For instructions on how to update your firmware please visit http://www.inmarsat.com/support/isatphone-2-support/ for IsatPhone 2 or http://www.inmarsat.com/support/isatphone-pro-support/ for IsatPhone Pro; or call Pivotel Customer Care on 1300 882 448. Note: Isatphone Firmware upgrades cannot be completed using a USB 3 port on a Windows 7 PC. |
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Pivotel Inmarsat Call Plans |
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Rates apply to Inmarsat IsatPhones only. |
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Isat 30 (Min. cost over 24 months is $720) | Isat 40 (Min. cost over 24 months is $960) | Isat 60 (Min. cost over 24 months is $1440) | Isat 80 (Min. cost over 24 months is $1920) | Isat 99 (Min. cost over 24 months is $2376) |
Monthly Access Fee |
$30 | $40 | $60 | $80 | $99 |
Monthly Included Value | $0 | $10 | $35 | $60 | $79 |
Outgoing Satellite Calls per 30 seconds |
75c | 75c | 60c | 60c | 40c |
Incoming Calls per 30 seconds |
75c | N/A | N/A | N/A | N/A |
Flagfall |
40c | 40c | 40c | 40c | 40c |
Standard Costs |
Unit Pricing Data |
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Cost of a 2 min call before any discounts to standard numbers and standard national mobile numbers |
$3.40 | $3.40 | $2.80 | $2.80 | $2.00 |
Cost of a Standard SMS before any discounts to standard national mobile numbers |
50c | 50c | 50c | 50c | 50c |
Number of Standard Calls if you restricted your use solely to standard national mobile calls each of 2 minutes in duration you could make: |
0 calls | 2 calls | 12 calls | 21 calls | 39 calls |
Download Critical Information Summary |
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24 month term CIS | 24 month term CIS | 24 month term CIS | 24 month term CIS | 24 month term CIS | |
Note: No minimum term if you choose to pay a $50 connection fee. Minimum cost will be one month's access fee + $50 connection fee. | |||||
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Special Calls and Value Added Services |
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Pivotel Customer Care (1300 882 448) | FREE |
Calls to 1800 numbers | Charged at applicable satellite rates |
Calls to 13/1300 numbers | Charged at applicable satellite rates |
Calls to 0406 32TEST (0406 32 8378) | FREE |
Voicemail |
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- diversion to voicemail | FREE |
- calls to voicemail retrieval | Charged at applicable satellite rates |
- SMS notification service | FREE |
Call Forwarding (within Australia) | charged at applicable satellite rates |
Emergency Calls 000/112 |
FREE |
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General Charges |
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Change of mobile number | $33 |
Bill reprint charge | $6 per bill |
Late payment fee | $15 per month |
International calls & roaming | Call Customer Care on 1300 882 448 |
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Pivotel IsatPhone plans use the Inmarsat Mobile Satellite Network. Satellite reception limitations and some exclusion zones apply. All calls are charged in 30 second increments unless otherwise stated. Prices include GST and are subject to change. Actual charges may vary on your statement as charges are rounded to the nearest cent before GST is included. Included call value excludes premium calls, calls to special numbers, IDD (international direct dial) calls and premium text. 24 month minimum term applies. Visit www.pivotel.com.au/inmarsat-coverage/ for a coverage map. An Inmarsat device is required to access the Pivotel Inmarsat service (see handset pricing). Pivotel may apply call barring where fraudulent use is suspected or for credit control purposes. You will receive a bill by email from Pivotel listing any payments you have made during the billing period, and a summary of your service usage to enable you to keep track of your overall service usage and monthly spend. Itemised billed and unbilled service usage is available in the secure Selfcare website at www.pivotel.com.au/selfcare. An itemised bill listing all of your service usage events is available on request. You may elect to receive a paper bill by post for an additional fee. Pivotel plans are available to credit approved customers only. Minimum cost over 24 months is $720 on Isat 30, $960 on Isat 40, $1,440 on Isat60, $1,920 on Isat 80, and $2,376 on Isat 99. You may receive a pro-rata access fee charge on your first Pivotel bill, calculated from the actual date of service connection to the date of your first bill. You may choose to waive the minimum term when purchasing outright only by paying a $50 contract waiver fee at the time the service is connected. |