IsatPhone Model Clarification

Important: IsatPhone 2 is available in two models: original IsatPhone 2 and IsatPhone 2.1. Both models use different firmware versions, USB drivers and software tools. Please make sure to identify your correct IsatPhone 2 model before proceeding to download and install new files. IsatPhone 2.1 details are displayed on the outside of the phone’s packaging and on the CE label inside the handset. You can also identify the model by going to the ‘About’ menu setting of the handset.

  1. IsatPhone 2.1 does not require firmware upgrade to work with a Pivotel SIM.
  2. IsatPhone 2 must have firmware version 2.00.03 or higher to work with a Pivotel SIM. For instructions on how to update your IsatPhone 2 firmware, please visit http://www.inmarsat.com/support/isatphone-2-support/ or call Pivotel Customer Care on 1300 882 448.
  3. IsatPhone Pro must have firmware 5.17.2 or higher to work with a Pivotel SIM. For instructions on how to update your IsatPhone Pro firmware, please visit http://www.inmarsat.com/support/isatphone-pro-support/ or call Pivotel Customer Care on 1300 882 448.
  4. Isatphone firmware upgrades cannot be completed using a USB 3 port on a Windows 7 PC.
  5. It is recommended to always upgrade your IsatPhone to the latest firmware version.