Troubleshooting Globalstar GSP1600

in Globalstar Troubleshooting
Tags: GlobalstarGSP1600securitysettingssupporttroubleshooting

Phone does not turn on.

Hold power button for more than one second
Make sure battery is fully charged
Ensure battery is attached securely and is not loose

Battery draining quickly.

Check that your Globalstar satellite antenna is pointing straight up and has clear view of the sky (note: if the phone is in satellite only mode and theantenna is not pointing to the sky the handset will continuously search for satellite unsuccessfully and this will drain battery life)
Set back light option to off
Consider replacing the battery if the battery is several years old
Check the battery temperature. If it is too warm or too cold, battery life is decreased

Problems charging the battery.

Install only Qualcomm Batteries
If the battery does not charge at first, remove the charger plug from the base of the phone, wait ten seconds, and then try again
Consider replacing the battery if the battery is several years old
Check the base connector on the handset, make sure that there are no bent or missing pins in the base connector

Unable to make a call in satellite mode.

Check network availability, ensuring that you have the small D with the satellite wings in the top left corner of the screen, the bars of reception icon,the word Globalstar on screen and small letter “i” icon on the right side of the screen
Make sure the antenna is rotated/ extended
Ensure that the correct service mode is selected

Receiving calls.

Check that the phone is on
Check that the ring tone is loud enough to be heard
Rotate and fully extend the antenna
Ensure that the Satellite antenna has a clear view of the sky
Check signal strength

Losing or dropping calls.

In Globalstar Satellite mode, ensure that the antenna is pointed directly towards the sky and that the area surrounding the user is free from any possible obstructions to the Satellite.

Keypad isn’t working.

Make sure the GSP1600 keypad is locked. The keypad is locked after holding down the End key for a few seconds. To unlock the keypad press 1, 2, 3