How do I access voicemail?

Voicemail can be accessed from your mobile by dialing 0424 212 121 or from another phone by dialing your mobile number and then pressing # once the message starts and then by entering your pin.

I’m not with Vodafone – why does this matter to me?

Your Pivotel Mobile service uses the Vodafone network to provide your mobile coverage, so you’ll benefit from this extra coverage too!

What will it mean for me?

If you use your Pivotel Mobile phone in outer metro or regional areas, you will now be able to use your phone in many areas where coverage is provided by another network, but not currently covered by the Vodafone network. This means you’ll get extra coverage in more places. Thousands of square kilometres of extra coverage will be provided.

How will it be charged? Will it cost more?

There is no difference in pricing when you are using the Vodafone Regional Network. You will be charged the normal pricing according to your Pivotel Mobile rate plan for calls, text messages and mobile data.

How will I know where there is new coverage on the Vodafone Regional Network?

You can check the coverage maps. Click here for Pivotel Mobile coverage maps, this is where coverage on the Vodafone Regional Network is shown. You will know it is new coverage on the Vodafone Regional Network when coverage is indicated as “(Regional)” in the Type of Coverage information.

Is it available everywhere where another network is available?

No – it covers specific agreed sites. It will cover many outer metro and regional areas where another network provides coverage and the Vodafone network does not.

Which handsets can use the Vodafone Regional Network?

The Vodafone Regional Network uses LTE bands 1(2100MHz), 3(1800MHz) and 5(850MHz); and 3G at 900MHz and 2100MHz. Most current 4G, Dual Band or Tri Band handsets will work on the Vodafone Regional Network.

How do I get access to the Vodafone Regional Network?

Access to the Vodafone Regional Network is provided automatically. If you cannot access the Vodafone Regional Network, please contact us and we will arrange a SIM replacement at no extra cost.

Can I use all of my normal services while I’m connected to the Vodafone Regional Network?

Yes – you will have access to all of your normal services.

Why won’t my Smartphone register on the Vodafone Regional Network?

Users of some Android Smartphones and other selected devices may have to turn roaming on in their phone software to gain access to the Vodafone Regional Network. Specifically, users of these phones may also need to turn on data roaming before they can use data on the Vodafone Regional Network.

Why is there a warning on my phone about Data Roaming Costs?

Some phones may display a warning or alert about data roaming usage costs. This is a standard feature in the software of many phones and when you see this warning when you are using the Vodafone Regional Network in Australia it’s nothing to worry about. Standard call charges apply for using data or any other voice or text service on the Vodafone Regional Network.

Will I need to do anything differently if I want to use my phone overseas?

Your phone will remain connected to the Vodafone network until coverage is no longer available. If coverage is available from an agreed Vodafone Regional Network site, your phone will roam onto that site . Every few minutes the handset scans for the Vodafone network and will connect to the Vodafone network as soon as adequate signal strength is available.

How does my phone know to switch networks?

Your phone will remain connected to the Vodafone network until coverage is no longer available. If coverage is available from an agreed Vodafone Regional Network site, your phone will roam onto that site . Every few minutes the handset scans for the Vodafone network and will connect to the Vodafone network as soon as adequate signal strength is available.

Who should I call if I have a problem?

You should always call Pivotel Customer Care on 1300 882 448 if you have any problems.

How will I know if I am using the Vodafone Regional Network?

You may have a “Roaming” indicator displayed on the screen of your phone.

Are the free or included calls to other Pivotel Mobile customers on my rate plan still no additional charge when I’m using the Vodafone Regional Network?

Yes. Your standard call plan rates apply regardless of whether you are using the Vodafone Regional Network or not.

Can I make International calls and calls to special numbers when I’m using the Vodafone Regional Network?

Yes – as long as these services are enabled on your Pivotel Mobile service.

Does data cost more when I’m using the Vodafone Regional Network?

No – you’ll pay the same price and if you have data inclusions in your rate plan then the data usage will be deducted from your allowance as usual.

Will my contract details change?

No – there is no change to your contract.