Wickepin & Mt Barker 4G Networks FAQs

in m. Wickepin & Mt Barker 4G Networks FAQs

How are the Pivotel 4G Networks at Wickepin and Mt Barker different to other 4G options?

Pivotel’s 4G Networks use the same 4G technology that Telstra, Optus and Vodafone use in their networks, however Pivotel’s network is a data only network.  This means that to make voice calls and SMS you need to use an app, like Pivotel’s App for Talk and Text (PATT™). 

Pivotel is focused on the needs of rural and remote agricultural communities. We consult extensively with the local community and growers groups to identify the best sites for our towers, allowing us to cover areas that will benefit the local community.

How are the Pivotel 4G Networks at Wickepin and Mt Barker different to nbnTM SkyMusterTM?

Pivotel’s 4G Networks at Wickepin and Mt Barker use land-based 4G towers to provide internet connectivity.  That means we can offer 4G speeds and larger data allowances than SkyMuster.  In addition, as SkyMuster is a satellite technology, there is an approximately 600ms time delay while the signal travels from your home to the nbn satellites 36,000 km above the earth and back.

Can I make Emergency Calls on the Pivotel 4G Network?

The Pivotel 4G Network is a data only service so Emergency Calls are not available using the phone’s native voice service.  Emergency 000 Operator Services are available from the PATT™ App when connected via an IP Network to the PATT™ Network.  Customers dialling the Australian emergency call number Triple Zero (000) will be connected straight through to emergency services.

Will my Telstra, Optus or Vodafone SIM work on the Pivotel 4G Network?

No, only Pivotel SIM cards will work on the Pivotel 4G Network. To make and receive phone calls you can use our PATT™ app which comes included with every 4G Mobile service.

Many handsets on the market also come with Dual SIM card capability. This means you can use your Pivotel SIM card while in range of the Pivotel 4G Network and your Telstra, Optus or Vodafone SIM when you’re in metro areas.

How fast will my service be?

Pivotel uses 4G towers to deliver its Homestead Broadband and Handset/Tablet services. The actual 4G speed you receive will depend on a number of factors, including congestion, location, local conditions, hardware, software and general Internet traffic.

What plan do I need?

There are 3 different types of plans available on our Wickepin and Mt Barker networks:

  • Homestead Broadband Plans. These plans are designed for home internet and come with large data allowances starting at 200GB per month.  You will need to buy an external antenna and 4G modem from us to use these plans.  We will install the external antenna on the roof of your home to maximise your signal.
  • 4G Mobile with PATT™ (Pivotel App for Talk and Text). These plans give you a 4G Internet service suitable for a mobile handset or tablet combined with our PATT™ service.  PATT™ is an app that uses the data connection from your handset to make/receive calls and SMS to any standard Australian or international phone number using your own dedicated ‘04’ number.
  • IoT Plans. These plans let you connect cameras, sensors and other IoT devices to the network to improve connectivity around the farm.  These services are speed limited to 1Mbps and come with a small monthly data inclusion.

Can I install my own external antenna for my Pivotel 4G Homestead Broadband Service?

No. We will organise for a qualified installer to install an external antenna on your home.

What happens if I use up all my monthly data allowance?

If you use all your monthly allowance on a Pivotel 4G Homestead Broadband Service or Pivotel 4G Mobile Service your service will be shaped to a maximum speed of 1Mbps.

On Pivotel IoT Plans, if you use all your monthly included data, we’ll automatically top-up your plan. Further top-ups will be applied each time you use all your included data, up to a maximum of 10 auto top-ups.

What is the On-net Only IoT Plan?

Pivotel’s On-net Only IoT Plan lets you connect cameras, sensors and other IoT devices to the network with an unlimited data allowance for downloads and uploads to other servers and devices within the local Pivotel 4G Network.  These plans do not have access to the internet.

Pivotel App for Talk and Text (PATT™)

What is PATT™ and how does it work?

Pivotel App for Talk and Text (PATT™) is an app you download onto your handset. It uses the data connection on your handset or tablet to make and receive calls and SMS. When you sign up to our PATT™ service you’ll get your own Australian ‘04’ mobile phone number, so that you can receive incoming calls and SMS on your dedicated PATT™ number. You can also use PATT™ to call landline numbers, 1300 number, other mobile numbers and even international numbers (note additional charges may apply).

How do I get PATT™?

PATT™ comes pre-bundled with all Pivotel 4G Services on our Wickepin and Mt Barker networks.  When your Pivotel 4G Mobile service is activated, you will receive a link via email a page where you can setup your PATT™ account.  Once your PATT™ account is setup you will be assigned an ‘04’ mobile number for your PATT™ service.  You can then download and install PATT™ and enter your ‘04’ mobile number and password to get PATT™ up and running.

How do I install PATT™?

PATT™ can be installed by downloading the app from the Google Play store (for Android devices) or Apple Store (for Apple devices).  Once your PATT™ account is setup and your phone is connected to a data network you can enter your ‘04’ mobile number and the password you have setup and the a

Does PATT™ cost any extra with a Pivotel 4G Service?

All Pivotel 4G Services on our Wickepin and Mt Barker networks are bundled with a PATT™ service at no extra cost.  Your 4G mobile with PATT™ bundle includes unlimited talk and text to standard Australian numbers.  International and non-standard numbers are charged at pay-as-you go rates. Alternatively, you can buy our $10 International Pack which gives unlimited calls to 10 countries.

Note that PATT™ uses the data connection on your Pivotel 4G Mobile Service, so PATT™ traffic will be counted in your data consumption.

Can I make Emergency Calls using PATT™?

Emergency Calls are not available using the phone’s native voice service. Emergency 000 Operator Services are available from the PATT™ App when connected via an IP Network to the PATT™ Network. Customers dialing the Australian emergency call number Triple Zero (000) will be connected straight through to emergency services.