SatSleeve AC Adaptor Recall

Campaign PPRC001: Important Information relating to the recall of the AC Adaptor bundled with the Thuraya SatSleeve.

Pivotel is recalling the AC Adaptor that is supplied with and used to charge the Thuraya SatSleeve.

Pivotel has become aware that the AC Adaptor’s insulated pin may crack when dropped or if subjected to impact in very cold temperatures (below freezing), exposing the active pin. Where this occurs, there is a risk of electric shock or electrocution causing injury or death. For example, electric shock or electrocution may occur if a thin metallic object such as the slat of a metal blind, blade of a knife or metal sheet was to come into contact with the active pin that was not fully engaged in the socket.

You should immediately stop using the AC Adaptor and contact Pivotel to register for a replacement AC Adaptor using the form below.

The affected AC Adaptor is KTEC AC Adaptor model number KSAS0100500200D5. This model number is printed on the AC Adaptor label as shown.

ac-charger model number

If you have any further questions, please contact us on 1300 882 448 or send us a message here.

Due to current supply chain issues, Pivotel expects replacement charges to become available by the end of November 2021.

Complete the form below to register for your replacement AC Adapter

Pivotel is recalling the AC Adaptor that is supplied with and used to charge the Thuraya SatSleeve. Please register for a replacement AC Adaptor using the form below.

Personal Details

Are you a current Pivotel Customer?

SatSleeve Purchase Details

Delivery Address for Replacement Charger

We are committed to protecting the privacy of your personal information. You can see our Privacy Policy here