Important: IsatPhone 2 must have firmware version 2.00.03 or higher and IsatPhone Pro must have firmware 5.17.2 or higher to work with a Pivotel SIM. Isatphone Firmware upgrades cannot be completed using a USB 3 port on a Windows 7 PC. For instructions on how to update your firmware please visit http://www.inmarsat.com/support/isatphone-2-support/ for IsatPhone 2 or http://www.inmarsat.com/support/isatphone-pro-support/ for IsatPhone Pro; or call Pivotel Customer Care on 1300 882 448.
Value Added Services
International Call Rates
Mobile Rates
Miscellaneous Charges
Pivotel Inmarsat Call Plans
| Isat 37 (Min. cost over 24 months is $888) | Isat 47 (Min. cost over 24 months is $1128) | Isat 67 (Min. cost over 24 months is $1608) | Isat 87 (Min. cost over 24 months is $2088) | Isat 107 (Min. cost over 24 months is $2568) | |
|---|---|---|---|---|---|
| Monthly Access Fee | $37 | $47 | $67 | $87 | $107 |
| Monthly Included Value | $0 | $10 | $35 | $60 | $79 |
| Satellite Calls per 30 Seconds | Outgoing: $0.75Incoming: $0.75 | Outgoing: $0.75Incoming: N/A | Outgoing: $0.60Incoming: N/A | Outgoing: $0.60Incoming: N/A | Outgoing: $0.40Incoming: N/A |
| Flagfall | $0.40 | $0.40 | $0.40 | $0.40 | $0.40 |
| Standard Calls | Unit Pricing Data | ||||
| Cost of 2 min call before any discounts to standard numbers and standard national mobile numbers | $3.40 | $3.40 | $2.80 | $2.80 | $2.00 |
| Cost of a standard SMS before any discounts to standard national mobile numbers | $0.50 | $0.50 | $0.50 | $0.50 | $0.50 |
| Number of standard calls you could make if you restricted your use solely to standard national mobile calls each of 2 mins duration | 0 Calls | 2 Calls | 12 Calls | 21 Calls | 39 Calls |
| Download Critical Information Summary | |||||
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Note: No minimum term if you choose to pay a $50 connection fee. Minimum cost will be one month's access fee + $50 connection fee. |
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Download Brochure
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Value Added Services
| Pivotel Customer Care (1300 882 448) | FREE |
| Calls to 1800 numbers | Charged at applicable satellite rates |
| Calls to 13/1300 numbers | Charged at applicable satellite rates |
| Calls to 0406 32TEST (0406 32 8378) | FREE |
| Voicemail - diversion to voicemail - calls to voicemail retrieval - SMS notification service |
FREE Charged at applicable mobile rates FREE |
| Call Forwarding (within Australia) | Charged at applicable satellite rates |
| Emergency Calls 000/112 | FREE |
International Call Rates
The following International Call Rates apply when using your Pivotel Inmarsat service to make international calls.
| Zone | Calls to international destinations (inc. GST) All calls are billed in 30 second increments and have a 55 cent flagfall |
|
|---|---|---|
| 1 | $1.21 | |
| 2 | $1.43 | |
| 3 | $1.76 | |
| 4 | $2.09 | |
| 5 | $3.08 | |
| Country | Zone | Country | Zone |
| Albania | 1 | Algeria | 1 |
| Andorra | 2 | Angola | 1 |
| Anguilla | 1 | Antarctica | 3 |
| Antigua & Barbuda | 1 | Argentina | 1 |
| Armenia | 1 | Aruba | 1 |
| Ascension | 3 | Austria | 2 |
| Azerbaijan | 1 | Bahamas | 1 |
| Bahrain | 1 | Bangladesh | 1 |
| Barbados | 1 | Belarus | 1 |
| Belgium | 2 | Belize | 1 |
| Benin | 1 | Bermuda | 1 |
| Bhutan | 1 | Bolivia | 1 |
| Bosnia Hertzegovina | 2 | Botswana | 1 |
| Brazil | 1 | Brunei | 1 |
| BT Geoverse Service | 2 | Bulgaria | 2 |
| Burkina Faso | 1 | Burundi | 1 |
| Cambodia | 1 | Cameroon | 1 |
| Canada | 1 | Cape Verde | 2 |
| Cayman Islands | 1 | Central African Republic | 2 |
| Chad | 1 | Chile | 1 |
| China | 1 | Christmas Island | 2 |
| Cocos Island | 2 | Colombia | 1 |
| Comoro Islands | 2 | Congo | 2 |
| Congo. Dem. Republic of (formerly Zaire) | 2 | Cook Islands | 2 |
| Costa Rica | 1 | Croatia | 1 |
| Cuba | 4 | Cyprus | 1 |
| Czech Republic | 1 | Denmark | 1 |
| Diego Garcia | 5 | Djibouti | 2 |
| Dominica Island | 1 | Dominican Republic | 1 |
| East Timor | 4 | Ecuador | 1 |
| Egypt | 1 | El Salvador | 1 |
| Equatorial Guinea | 1 | Eritrea | 2 |
| Estonia | 2 | Ethiopia | 2 |
| Falkland Islands | 3 | Faroe Islands | 1 |
| Fiji | 2 | Finland | 1 |
| Former USSR | 3 | Former Yugoslav Republic of Macedonia | 2 |
| France | 1 | French Guiana | 2 |
| French Polynesia | 2 | Gabon | 1 |
| Gambia | 1 | Georgia | 1 |
| Germany | 1 | Ghana | 1 |
| Gibraltar | 2 | Greece | 1 |
| Greenland | 3 | Grenada | 1 |
| Guadeloupe | 2 | Guam | 1 |
| Guantanamo | 4 | Guatemaia | 1 |
| Guernsey | 2 | Guinea Bissau | 3 |
| Guinea Republic | 1 | Guyana | 2 |
| Haiti | 1 | Honduras | 1 |
| Hong Kong | 1 | Hungary | 1 |
| Iceland | 1 | India | 1 |
| Indonesia | 1 | Iran | 1 |
| Iraq | 1 | Ireland | 1 |
| Israel | 1 | Italy | 2 |
| Ivory Coast | 1 | Jamaica | 1 |
| Japan | 1 | Jordan | 1 |
| Kazakhstan | 1 | Kenya | 1 |
| Kiribati | 2 | Korea, North | 3 |
| Korea, South | 1 | Kuwait | 1 |
| Kyrgyzstan | 1 | Laos | 1 |
| Latvia | 1 | Lebanon | 1 |
| Lesotho | 1 | Liberia | 1 |
| Libya | 1 | Liechenstein | 2 |
| Lithuania | 1 | Luxembourg | 1 |
| Macau | 1 | Madagascar | 1 |
| Malawi | 1 | Malaysia | 1 |
| Maldives Republic | 1 | Mali | 1 |
| Malta | 2 | Mariana Islands | 1 |
| Marshall Islands | 2 | Martinique | 2 |
| Mauritania | 1 | Mauritius | 1 |
| Mayotte | 2 | Mexico | 2 |
| Micronesia | 1 | Moldova | 1 |
| Monaco | 2 | Mongolia | 1 |
| Monserrat | 2 | Morocco | 2 |
| Mozambique | 1 | Myanmar (formerly Burma) | 2 |
| Namibia | 1 | Nauru | 4 |
| Nepal | 1 | Netherlands | 1 |
| Netherlands Antilles | 1 | New Caledonia | 1 |
| New Zealand | 1 | Nicaragua | 1 |
| Niger | 1 | Nigeria | 1 |
| Niue Island | 3 | Norfolk Island | 3 |
| Norway | 1 | Oman | 2 |
| Pakistan | 1 | Palau | 2 |
| Panama | 1 | Papua New Guinea | 3 |
| Paraguay | 1 | Peru | 1 |
| Philippines | 1 | Poland | 2 |
| Portugal | 1 | Puerto Rico | 1 |
| Qatar | 1 | Reunion | 2 |
| Romania | 1 | Russia | 1 |
| Rwanda | 1 | Samoa (American) | 1 |
| San Marino | 1 | Sao Tome & Principe | 5 |
| Saudi Arabia | 1 | Senegal | 1 |
| Serbia & Montenegro | 1 | Seychelles | 1 |
| Sierra Leone | 2 | Singapore | 1 |
| Slovak Republic | 1 | Slovenia | 2 |
| Solomon Islands | 3 | Somalia | 2 |
| South Africa | 1 | Spain | 1 |
| Sri Lanka | 1 | St Helena | 4 |
| St Kitts & Nevis | 1 | St Lucia | 1 |
| St Pierre/Miquelon | 2 | St Vincent & Grenadines | 1 |
| Sudan | 1 | Surinam | 1 |
| Swaziland | 1 | Sweden | 2 |
| Switzerland | 2 | Syria | 1 |
| Taiwan | 1 | Tajikstan | 1 |
| Tanzania | 1 | Thailand | 1 |
| Togo | 1 | Tokelau | 3 |
| Tonga | 1 | Trinidad and Tabago | 1 |
| Tunisia | 2 | Turkey | 1 |
| Turkmenistan | 1 | Turks & Caicos Islands | 1 |
| Tuvalu | 3 | Uganda | 1 |
| Ukraine | 1 | United Arab Emirates (UAE) | 1 |
| United Kingdom | 1 | United States of America | 1 |
| Uruguay | 1 | Uzbekistan | 1 |
| Vanuatu | 3 | Vatican City | 2 |
| Venezuala | 1 | Vietnam | 1 |
| Virgin Islands (British) | 1 | Virgin Islands (US) | 1 |
| Wallis and Funtuna Islands | 4 | Western Somoa | 2 |
| Yemen Arab Republic | 1 | Yemen PDR | 1 |
| Zambia | 1 | Zimbabwe | 2 |
Mobile Rates
You can use your Pivotel SIM in a normal mobile phone. If you do these call rates apply.
Calls to 1800 numbers from a normal mobile phone using a Pivotel SIM card on the below Inmarsat plans are free of charge. Note this applies to mobile calls only, not to calls from a satellite phone.
Calls to 1800 numbers from a normal mobile phone using a Pivotel SIM card on the below Inmarsat plans are free of charge. Note this applies to mobile calls only, not to calls from a satellite phone.
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Isat 30 (Min. cost over 24 months is $720) |
Isat 40 (Min. cost over 24 months is $960) |
Isat 60 (Min. cost over 24 months is $1440) |
Isat 80 (Min. cost over 24 months is $1920) |
Isat 99 (Min. cost over 24 months is $2376) |
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|---|---|---|---|---|---|---|
| Mobile calls per 30 seconds | $0.22 | $0.22 | $0.22 | $0.22 | $0.22 | |
| Flagfall | $0.25 | $0.25 | $0.25 | $0.25 | $0.25 | |
| SMS Rate | $0.25 | $0.25 | $0.25 | $0.25 | $0.25 | |
| Standard Costs | Unit Pricing Data | |||||
| Cost of a 2 min call before any discounts to standard numbers and standard national mobile numbers | $1.13 | $1.13 | $1.13 | $1.13 | $1.13 | |
| Cost of a Standard SMS before any discounts to standard national mobile numbers | $0.25 | $0.25 | $0.25 | $0.25 | $0.25 | |
Miscellaneous Charges
| Transfer of ownership | $25 |
| Change of mobile number | $33 |
| Replacement SIM | $10 |
| Bill reprint change | $10 per bill |
| Suspension facility (maximum 6 months in any 12 month period) | $10* per month |
| Plan switch fee (customers outside minimum term) | $25 per switch |
| Late payment fee | $11 per month |
Pivotel IsatPhone plans use the Inmarsat Mobile Satellite Network. Satellite reception limitations and some exclusion zones apply. All calls are charged in 30 second increments unless otherwise stated. Prices include GST and are subject to change. Actual charges may vary on your statement as charges are rounded to the nearest cent before GST is included. Included call value excludes premium calls, calls to special numbers, IDD (international direct dial) calls and premium text. 24 month minimum term applies. Visit www.pivotel.com.au/inmarsat-coverage for a coverage map. An Inmarsat device is required to access the Pivotel Inmarsat service (see handset pricing). Pivotel may apply call barring where fraudulent use is suspected or for credit control purposes. You will receive a bill by email from Pivotel listing any payments you have made during the billing period, and a summary of your service usage to enable you to keep track of your overall service usage and monthly spend. Itemised billed and unbilled service usage is available in the secure Selfcare website at www.pivotel.com.au/selfcare-login An itemised bill listing all of your service usage events is available on request. You may elect to receive a paper bill by post for an additional fee. Pivotel plans are available to credit approved customers only. Minimum cost over 24 months is $888 on Isat 37, $1,128 on Isat 47, $1,608 on Isat 67, $2,088 on Isat 87, and $2,568 on Isat 107. You may receive a pro-rata access fee charge on your first Pivotel bill, calculated from the actual date of service connection to the date of your first bill. You may choose to waive the minimum term when purchasing outright only by paying a $50 contract waiver fee at the time the service is connected. *Suspension facility not available on all plans.
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Near-global coverage spanning everywhere other than the poles.
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Geostationary (GEO) Satellite Network where satellites provide coverage to a fixed area of the Earth.
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Inmarsat satellites are located close to the equator providing excellent coverage for users in Northern Australia.
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Inmarsat's renowned network provides reliable satellite services for voice, data and M2M services.
