Thuraya Call Plans

Plan Name

Pivotel Thuraya Casual
Min cost over 1 month is
$40.

Pivotel Thuraya 30
Min cost over 24 months is $720.

Pivotel Thuraya 65
Min cost over 24 months is $1,560.

Pivotel Thuraya Big Plan
Min cost over 6 months is $474.

Monthly Access Fee

$15

$30

$65

$79

Monthly Included Value

$0

$20

$55

$400

Outgoing Call Cost (Per Minute)

$0.99

$0.99

$0.80

$0.99

Incoming Call Cost (Per Minute)

N/A

N/A

N/A

N/A

Flagfall

N/A

N/A

N/A

N/A

Once-off Connection Fee

$25

N/A

N/A

N/A

Standard Costs

Unit Pricing Data

Cost of a 2 minute call before any discounts to standard numbers and standard national mobile numbers:

$1.98

$1.98

$1.60

$1.98

Cost of a Standard SMS before any discounts to standard national mobile numbers:

$0.50

$0.50

$0.50

$0.50

Cost of 1MB of Data before any discounts:

$5

$5

$5

$5

Number of standard calls if you restricted your use solely to standard national mobile calls each of 2 minutes in duration you could make:

0 Calls

10 Calls

34 Calls

202 Calls

Download the Critical Information Summary for Thuraya Call Plans

Note: No minimum term on Thuraya 30 and Thuraya 65 if you choose to pay a $50.00 connection fee. Minimum cost will be one month’s access fee + $50.00 connection fee.

Download Brochure

Special calls & Value Added Services

Pivotel Customer Care (1300 882 448)

FREE

Calls to 1800 Numbers

Charged at applicable satellite rates

Calls to 13/1300 Numbers

Charged at applicable satellite rates

Voicemail
– diversion to voicemail
– calls to voicemail retrieval
– SMS notification service

FREE
Charged at applicable satellite rates
FREE

Call Forwarding (within Australia)

Charged at applicable satellite rates

Calls to Other Pivotel Satellite Phones

Charged at applicable satellite rates

Emergency Calls 000/112

FREE

International Calls to Standard or Fixed Mobile Services

Refer to Pivotel Thuraya International Rates

Mobile Rates

You can use your Pivotel SIM in a normal mobile phone. If you do these call rates apply.
Calls to 1800 numbers from a normal mobile phone using a Pivotel SIM card on the below Iridium plans are free of charge. Note this applies to mobile calls only, not to calls from a satellite phone.

Pivotel Thuraya Casual
Min cost over 1 month is
$40.

Pivotel Thuraya 30
Min cost over 24 months is $720.

Pivotel Thuraya 65
Min cost over 24 months is $1,560.

Pivotel Thuraya Big Plan
Min cost over 6 months is $474.

Mobile calls per 30 seconds

$0.22

$0.22

$0.22

$0.22

Flagfall

$0.25

$0.25

$0.25

$0.25

Standard Costs

Unit Pricing Data

Cost of a 2 min call before any discounts to standard numbers and standard national mobile numbers:

$1.13

$1.13

$1.13

$1.13

Cost of a Standard SMS before any discounts to standard national mobile numbers:

$0.25

$0.25

$0.25

$0.25

Terms and Conditions

$25 connection fee applies to the Pivotel Thuraya Casual plan. Pivotel Thuraya plans use the Thuraya Mobile Satellite Network. Satellite reception limitations and some exclusion zones apply. All calls are charged in 1 minute increments unless otherwise stated. Prices include GST and are subject to change. Actual charges may vary on your statement as charges are rounded to the nearest cent before GST is included. Included call value excludes premium calls, calls to special numbers, IDD (international direct dial) calls and premium text. Data is billed in 10kB increments. 1 month minimum term applies to Pivotel Thuraya Casual plan. 6 month minimum term applies to the Pivotel Thuraya Big Plan. 24 month minimum term applies to the Pivotel Thuraya 30 and Pivotel Thuraya 65 plans. Visit www.pivotel.com.au/coverage for a coverage map. A Thuraya device is required to access the Pivotel Thuraya service (see handset pricing). Pivotel may apply call barring where fraudulent use is suspected or for credit control purposes. You will receive a bill by email from Pivotel listing any payments you have made during the billing period, and a summary of your service usage to enable you to keep track of your overall service usage and monthly spend. Itemised billed and unbilled service usage is available in the secure Selfcare website at www.pivotel.com.au/selfcare. An itemised bill listing all of your service usage events is available on request. You may elect to receive a paper bill by post for an additional fee. Pivotel plans are available to credit approved customers only. Minimum cost is $40 on the Pivotel Thuraya Casual plan, which includes a once-off connection fee of $25. Minimum cost over 6 months is $474 on the Pivotel Thuraya Big Plan. Minimum cost over 24 months is $720 on the Pivotel Thuraya 30 plan and $1,560 on the Pivotel Thuraya 65 plan. You may receive a pro-rata access fee charge on your first Pivotel bill, calculated from the actual date of service connection to the date of your first bill. You may choose to waive the minimum term on the Pivotel Thuraya 30 and Pivotel Thuraya 65 plans by paying a $50 contract waiver fee at the time the service is connected.