Pivotel Support - Australia

Billing

  1. Paying Your Bill
  2. Spend Alerts
  3. Understanding Your Bill
  4. Understanding Satellite Data
  5. Understanding Mobile Data
  6. Miscellaneous Charges
  7. Financial Hardship

Critical Information Summaries (CIS)

  1. Critical Information Summaries (CIS)

Outages

  1. Current Outages

FAQs

  1. Tracertrak Console | FAQs
  2. Tracertrak Safeworker App | FAQs
  3. Rockfleet | FAQs
  4. General | FAQs
  5. Connection | FAQs
  6. Plans | FAQs
  7. Service Plans | FAQs
  8. Making Calls | FAQs
  9. Troubleshooting | FAQs
  10. Authorised Representative | FAQs
  11. Iridium Handset | FAQs
  12. Iridium GO! | FAQs
  13. Thuraya IP+ | FAQs
  14. Thuraya XT-LITE | FAQs
  15. Thuraya XT-PRO | FAQs
  16. Thuraya MarineStar | FAQs
  17. Thuraya SatSleeve Compatibility List
  18. Pivotel High-speed Wireless Networks | FAQs
  19. SatSleeve AC Charger Recall | FAQs
  20. Vodafone 3G Network Shutdown | FAQs
  21. Pivotel SIM Card Replacement Program | FAQs

Resources

  1. Compliance For Service Providers
  2. Forms, Downloads & User Manuals
  3. Price Lists
  4. Privacy Policy (including Credit Reporting)
  5. Terms, Conditions & Policies
  6. Terms of Application
  7. Direct Debit Service Agreement
  8. Consumer Complaint Handling Policy
  9. Translation or Interpretation Service
  10. Whitepaper - How To Keep Workers Safe
  11. Pivotel Test Call Service

Security & Account Safety

  1. Protecting Your Account - Additional Authentication
  2. Mobile Number Transfers
  3. Scam Call Guidance

Product Selection Guides

  1. Satellite Phones Explained
  2. Satellite Data Terminals Explained
  3. Satellite Internet Explained
  4. Maritime Solutions Explained
  5. Tracertrak Worker Safety Explained
  6. Tracertrak Asset Monitoring Explained

Product Tips

  1. How To Use Your Satellite Phone
  2. Iridium GO! Data Tips
  3. IsatPhone Model Clarification

Recalls

  1. SatSleeve AC Adaptor Recall
  2. SatSleeve AC Adaptor Recall | Declaration

Tracertrak

  1. Tracertrak User Manuals & Guides
  2. Tracertrak Downloads
  3. Tracertrak Console | FAQs
  4. Tracertrak Safeworker App | FAQs
  5. Tracertrak Quality Policy

Legal

  1. Compliance For Service Providers
  2. New Connection ID Point Allocation