Current Outages
If this outage affects you and you require further assistance, please contact our Customer Care team on 1300 882 448 (Australia) or 0508 882 448 (New Zealand)
| Title: | Wickepin Planned Maintenance |
|---|---|
| Service Outage Reference: | PSOUT00913 |
| Nature: | Planned |
| Description: | Initial: 17:26 15-Apr-2024 Our transmission provider will perform maintenance on 25/04/2024 from 00:00am to 06:00am AWST. Customers in Wickepin area will experience service degradation or loss of service for 30 minutes during the maintenance window. |
| Customers: | Ecosphere Wickepin |
| Outage Start Time: | Thursday, 25/04/24 02:00:00 GMT+1000 |
| Estimated Outage Restoration Time: | Thursday, 25/04/24 08:00:00 GMT+1000 |
| Title: | Thuraya3 Voice and Data outage |
|---|---|
| Service Outage Reference: | PSOUT00915 |
| Nature: | Unplanned |
| Description: | Initial: 18:31 19-Apr-2024 Dear Customer, Thuraya is working closely with the satellite manufacturer to recover the operation of the services on the T3 satellite. Unfortunately, current indications are that services on the satellite beams that cover Australia will not be recovered for at least several days from now. Pivotel will continue to work actively with Thuraya to ensure that users are kept up to date about the restoration of their services and that services are restored as quickly as possible. |
| Satellite Services: | Thuraya Voice & Data Thuraya GmPRS and IP Data Services |
| Outage Start Time: | Tuesday, 16/04/24 01:30:00 GMT+1000 |
| Estimated Outage Restoration Time: | Thursday, 25/04/24 09:00:00 GMT+1000 |
| Title: | Viasat + Inmarsat Planned Maintenance |
|---|---|
| Service Outage Reference: | PSOUT00916 |
| Nature: | Planned |
| Description: | Initial: 11:26 22-Apr-2024 Viasat + Inmarsat has a planned maintenance on 26/04/2024 from 04:00am to 06:00am AEST. During the maintenance, APAC GSPS service will be affected for up to 10 mins. |
| Satellite Services: | Inmarsat Voice/GSPS |
| Outage Start Time: | Friday, 26/04/24 04:00:00 GMT+1000 |
| Estimated Outage Restoration Time: | Friday, 26/04/24 06:00:00 GMT+1000 |
| Title: | Mt Barker Service Outage |
|---|---|
| Service Outage Reference: | PSOUT00920 |
| Nature: | Unplanned |
| Description: | Initial: 11:09 24-Apr-2024 Pivotel is currently experiencing third-party transmission link outage in Mt Barker. Customers in Mt Barker may experience service degradation or loss of service. We will provide more updates soon. |
| Customers: | Ecosphere Mt Barker |
| Outage Start Time: | Wednesday, 24/04/24 06:00:00 GMT+1000 |
| Estimated Outage Restoration Time: | Thursday, 25/04/24 09:00:00 GMT+1000 |
| Title: | Iridium Planned Maintenance |
|---|---|
| Service Outage Reference: | PSOUT00921 |
| Nature: | Planned |
| Description: | Initial: 17:04 24-Apr-2024 Dear Customer, We have a planned maintenance from our vendor which would impact all Iridium services for approximately 2 hours between the mentioned timeframe. You may not be able to use services as usual between this timeframe. 03/05/2024 16:00 to 03/05/2024 20:00 |
| Customers: | Iridium |
| Systems: | Iridium Transmission |
| Satellite Services: | Iridium Voice Iridium SMS Iridium Short Burst Data |
| Outage Start Time: | Friday, 03/05/24 16:00:00 GMT+1000 |
| Estimated Outage Restoration Time: | Friday, 03/05/24 20:00:00 GMT+1000 |
| Title: | Telstra Planned Service Interruption Affecting PIVO3bTEL-0003 |
|---|---|
| Service Outage Reference: | PSOUT00922 |
| Nature: | Planned |
| Description: | Initial: 17:13 24-Apr-2024 Dear Customer, Telstra has scheduled a maintenance work on May 03, 2024 between 12:00AM to 06:00AM AEDT. During the activity, PIVO3bTEL-0003 services may experience interruptions. |
| Systems: | Other |
| Outage Start Time: | Friday, 03/05/24 00:00:00 GMT+1000 |
| Estimated Outage Restoration Time: | Friday, 03/05/24 06:00:00 GMT+1000 |
| Title: | Planned Maintenance Dubbo Internet Service |
|---|---|
| Service Outage Reference: | PSOUT00923 |
| Nature: | Planned |
| Description: | Initial: 17:21 24-Apr-2024 Dear customer, Our third-party network provider is performing a planned maintenance on Internet link from Dubbo gateway. Due to this, customers connected from Dubbo gateway would experience multiple outages during the below maintenance window 02/05/2024 23:30 to 03/05/2024 06:00 |
| Customers: | Dubbo Globalstar TracerTrak |
| Systems: | TracerTrak |
| Outage Start Time: | Thursday, 02/05/24 23:30:00 GMT+1000 |
| Estimated Outage Restoration Time: | Friday, 03/05/24 06:00:00 GMT+1000 |