Current Outages

If this outage affects you and you require further assistance, please contact our Customer Care team on 1300 882 448 (Australia) or 0508 882 448 (New Zealand)

Title: Pivotel Planned Maintenance
Service Outage Reference: PSOUT00939
Nature: Planned
Description: Initial: 13:57 06-Jun-2024
Dear Customer,

Please be informed that Pivotel has a planned maintenance on our VMWare environment to install latest patches and hardware updates as part of our security hardening measures. This is scheduled over 3 maintenance windows from 19/06/2024 to 21/06/2024 starting at 21:00H-23:59H AEST each day.

There will be no expected impact on services, but should any unforeseen results arise, we will post corresponding notification.


Update: 06:23 20-Jun-2024
Dear Customer,

Apologies for the inconvenience. our maintenance was completed as planned but some post checks didn’t go as planned due to some technical issues and we are working on it to resolve the outage.

We will provide further update soon.

Update: 08:46 20-Jun-2024
Dear Customer,
Pivotel engineers are working with the vendor to fix what seems to be ’Hardware issue’.
At the moment multiple VMs are down impacting various services including Wholesale Voice and SMS, IDP, Inmarsat data and M2M traffic.
Currently Workarounds/fix are being discussed. More updates to follow soon.

Update: 11:26 20-Jun-2024
Dear Customer,
Inmarsat Data services and Wholesale Voice services seems to have partially recovered. We are working towards restoration of SMS and IDP.

Update: 12:53 20-Jun-2024
Dear Customer,

All the services have been restored as of 12:20 PM AEST.
Systems: Other
Outage Start Time: Wednesday, 19/06/24 21:00:00 GMT+1000
Estimated Outage Restoration Time: Thursday, 20/06/24 12:20:00 GMT+1000
Title: Planned Third-Party Service Interruption
Service Outage Reference: PSOUT00940
Nature: Planned
Description: Initial: 17:06 11-Jun-2024
Dear Customer,

Please be informed that our Third Party Provider has planned maintenance from 27-June-2024 23:59 AEST until 28-June-2024 06:00 AEST. During the maintenance, PIVO3bTEL-0003 service will experience disruptions for up to 1 hour.

Pivotel apologizes for any inconvenience caused.
Systems: Other
Outage Start Time: Thursday, 27/06/24 23:59:00 GMT+1000
Estimated Outage Restoration Time: Friday, 28/06/24 06:00:00 GMT+1000
Title: Planned Maintenance Dubbo Internet Service
Service Outage Reference: PSOUT00941
Nature: Planned
Description: Initial: 17:16 11-Jun-2024
Dear Customer,

Please be informed that our Third Party Provider has planned maintenance from 27-June-2024 23:59 AEST until 28-June-2024 06:00 AEST. During the maintenance, Dubbo Global Star and Tracertrack services will experience degradation/disruptions for up to 2 hours.

Pivotel apologizes for any inconvenience caused.
Customers: Dubbo Globalstar
Systems: TracerTrak
Outage Start Time: Thursday, 27/06/24 23:59:00 GMT+1000
Estimated Outage Restoration Time: Friday, 28/06/24 06:00:00 GMT+1000
Title: Planned Maintenance Dubbo Internet Service
Service Outage Reference: PSOUT00942
Nature: Planned
Description: Initial: 03:52 16-Jun-2024
Dear Customer,
Please be informed that our third-party network provider has a planned maintenance on 25/06/2024 from 00:00 until 06:00 AEST. During the maintenance, the service will experience degradation/disruptions for up to 6 hours.
Customers: Dubbo Globalstar
Systems: TracerTrak
Outage Start Time: Tuesday, 25/06/24 00:00:00 GMT+1000
Estimated Outage Restoration Time: Tuesday, 25/06/24 06:00:00 GMT+1000
Title: Planned Maintenance Dubbo Internet Service
Service Outage Reference: PSOUT00943
Nature: Planned
Description: Initial: 04:18 16-Jun-2024
Dear Customer,
Please be informed that our third-party network provider has a planned maintenance on 26/06/2024 from 00:00 until 06:00 AEST. During the maintenance, the service will experience degradation/disruptions for up to 30 minutes.
Customers: Dubbo Globalstar
Systems: TracerTrak
Outage Start Time: Wednesday, 26/06/24 00:00:00 GMT+1000
Estimated Outage Restoration Time: Wednesday, 26/06/24 06:00:00 GMT+1000
Title: Third Party Provider Planned Maintenance PIVO3bTEL-0003
Service Outage Reference: PSOUT00944
Nature: Planned
Description: Initial: 04:23 16-Jun-2024
Dear Customer,

Please be informed that our third party provider has a planned maintenance for PIVO3bTEL-0003 service between 00:00-06:00 AEST on 26/06/2024. During the maintenance, the service will experience degradation/disruptions for up to 30 minutes.

Systems: Other
Outage Start Time: Wednesday, 26/06/24 00:00:00 GMT+1000
Estimated Outage Restoration Time: Wednesday, 26/06/24 06:00:00 GMT+1000
Title: Dubbo Annual Generator Maintenance
Service Outage Reference: PSOUT00945
Nature: Planned
Description: Initial: 16:45 18-Jun-2024
Dear Customer,

Pivotel is performaing Annual Generator maintenance on BOTH A and B feed Generatores between 1st and 4th July 2024.

Details of the work:

> Routine annual service and related maintenance of Diesel Generator A feed and B feed. This will be followed by full load test runs for each generator.
> Installation of transfer switch for load connection on Generator A feed.
> No operational impact during maintenance and service tasks. Backup power will not be available during the time in which the engine oil and filters are being removed. UPS backup will not be affected, and generators may be returned to service within safe operating limits of respective UPS. Load transfer switches on both generators systems will allow rapid return of service if required during full load test runs.

Please direct all your queries regarding this maintenance to operations-servicedesk@pivotel.com.au
Outage Start Time: Monday, 01/07/24 07:00:00 GMT+1000
Estimated Outage Restoration Time: Thursday, 04/07/24 17:00:00 GMT+1000