Pivotel Support - Australia

Billing

  1. Paying Your Bill
  2. Spend Alerts
  3. Understanding Your Bill
  4. Understanding Satellite Data
  5. Understanding Mobile Data
  6. Miscellaneous Charges
  7. Financial Hardship

Critical Information Summaries (CIS)

  1. Critical Information Summaries (CIS)

Outages

  1. Current Outages

FAQs

  1. Thuraya Australia Network Closure | FAQs
  2. Tracertrak Console | FAQs
  3. Tracertrak Safeworker App | FAQs
  4. Rockfleet | FAQs
  5. General | FAQs
  6. Connection | FAQs
  7. Plans | FAQs
  8. Service Plans | FAQs
  9. Making Calls | FAQs
  10. Troubleshooting | FAQs
  11. Authorised Representative | FAQs
  12. Iridium Handset | FAQs
  13. Iridium GO! | FAQs
  14. Pivotel High-speed Wireless Networks | FAQs
  15. Vodafone 3G Network Shutdown | FAQs
  16. Pivotel SIM Card Replacement Program | FAQs

Resources

  1. How The Thuraya Trade-in Program Works
  2. Forms, Downloads & User Manuals
  3. Price Lists
  4. Privacy Policy (including Credit Reporting)
  5. Terms, Conditions & Policies
  6. Terms of Application
  7. Direct Debit Service Agreement
  8. Consumer Complaint Handling Policy
  9. Translation or Interpretation Service
  10. Whitepaper - How To Keep Workers Safe
  11. Compliance For Service Providers
  12. Pivotel Test Call Service

Security & Account Safety

  1. Protecting Your Account - Additional Authentication
  2. Mobile Number Transfers
  3. Scam Call Guidance

Product Selection Guides

  1. Thuraya-Trade-In Offers Handset Comparison Chart
  2. Satellite Phones Explained
  3. Satellite Data Terminals Explained
  4. Satellite Internet Explained
  5. Maritime Solutions Explained
  6. Tracertrak Worker Safety Explained
  7. Tracertrak Asset Monitoring Explained

Product Tips

  1. How To Use Your Satellite Phone
  2. Iridium GO! Data Tips
  3. IsatPhone Model Clarification

Recalls

Tracertrak

  1. Tracertrak User Manuals & Guides
  2. Tracertrak Downloads
  3. Tracertrak Console | FAQs
  4. Tracertrak Safeworker App | FAQs
  5. Tracertrak Quality Policy

Legal

  1. New Connection ID Point Allocation
  2. Compliance For Service Providers