Pivotel Support - Australia

Billing

1. Paying Your Bill
2. Spend Alerts
3. Understanding Your Bill
4. Understanding Satellite Data
5. Understanding Mobile Data
6. Miscellaneous Charges
7. Financial Hardship

Critical Information Summaries (CIS)

1. Critical Information Summaries (CIS)

Outages

1. Current Outages

FAQs

1. Tracertrak Console | FAQs
2. Tracertrak Safeworker App | FAQs
3. Rockfleet | FAQs
4. General | FAQs
5. Connection | FAQs
6. Plans | FAQs
7. Service Plans | FAQs
8. Making Calls | FAQs
9. Troubleshooting | FAQs
10. Authorised Representative | FAQs
11. Iridium Handset | FAQs
12. Iridium GO! | FAQs
13. Thuraya IP+ | FAQs
14. Thuraya XT-LITE | FAQs
15. Thuraya XT-PRO | FAQs
16. Thuraya MarineStar | FAQs
17. Thuraya SatSleeve Compatibility List
18. Wickepin & Mt Barker 4G Networks | FAQs
19. Communications Preparedness Center | FAQs
20. SatSleeve AC Charger Recall | FAQs
21. FAQs | Vodafone 3G Network Shutdown

Resources

1. Forms & Downloads
2. Price Lists
3. Privacy Policy (including Credit Reporting)
4. Terms, Conditions & Policies
5. Terms of Application
6. Consumer Complaint Handling Policy
7. Direct Debit Service Agreement
8. Translation or Interpretation Service
9. New Connection ID Point Allocation
10. Keeping Workers Safe
11. Tracertrak Quality Policy
12. Pivotel Test Call Service

Security & Account Safety

1. Protecting Your Account - Additional Authentication
2. Mobile Number Transfers
3. Scam Call Guidance

Product Selection Guides

1. Satellite Phones Explained
2. Satellite Data Terminals Explained
3. Satellite Internet Explained
4. Maritime Solutions Explained
5. Tracertrak Worker Safety Explained
6. Tracertrak Asset Monitoring Explained

Product Tips

1. Iridium GO! Data Tips
2. IsatPhone Model Clarification

Recalls

1. SatSleeve AC Adaptor Recall
2. SatSleeve AC Adaptor Recall | Declaration

Tracertrak

1. Tracertrak User Manuals & Guides
2. Tracertrak Downloads
3. Tracertrak Console | FAQs
4. Tracertrak Safeworker App | FAQs