Thuraya Trade-in Program
Thuraya sustained a Force Majeure event on 16th April 2024 that prevents
the delivery of services in Australia. As a result, we have created a selection of
trade-in offers that allow you to move to another Pivotel satellite phone service.
Introducing the Thuraya Trade-in Program
Pivotel is offering customers who had an active Pivotel Thuraya service on the 16th of April 2024, the option to trade-in their working Thuraya handset for a substantial discount on a replacement device from Inmarsat or Iridium, as well as a significantly reduced service plan for the first 12 months.*
To be eligible for the Thuraya trade-in offers, you must:
- Have a Pivotel account that had an active Thuraya service subscription on the 16th of April 2024
- Have a working Thuraya handset that you agree to trade-in, along with 1x Battery and 1x AC Wall Charger - you must remove and discard of your existing Pivotel SIM card
- Ensure the trade-in handset exhibits no visible signs of physical damage, is able to turn on and off, charge, extend and retract the antenna
- Complete the Pivotel Trade-in Declaration Form, print it along with your Pivotel order confirmation and send it to Pivotel at your cost with your working Thuraya equipment
If you bought your Thuraya phone from Pivotel, or a Dealer who sourced your phone from Pivotel, in the 3 years prior to the failure (on or after 16/04/2021), you will be eligible for a further discount and you must, in addition to the above, provide:
- A copy of your Proof of Purchase E.g. A tax invoice from Pivotel or a Pivotel Dealer
*Terms and conditions apply. See each specific offer for full terms and conditions.
Please allow up to 10 business days for your trade-in application to be verified and your replacement hardware dispatched.
The Thuraya Trade-in Offers
Save $500
on Inmarsat IsatPhone 2
$1599.00 $1,099 with Trade-in.
When you sign up to an Inmarsat Service Plan
for $30 for the first 12 Months (RRP$43).
Save $800
on Iridium 9555
$2,099.00 $1,299 with Trade-in.
When you sign up to an Iridium Service Plan
for $40 for the first 12 Months (RRP$65).
Save $450
on Iridium GO!
$1,699.00 $1,249 with Trade-in.
When you sign up to an Iridium Service Plan
for $40 for the first 12 Months (RRP$65).
Plus, if you purchased your Thuraya phone from Pivotel or a Pivotel Dealer in the 3 years prior to the failure (on or after 16/04/2021), and it is in good working order and you have your Proof of Purchase, you can trade it in and receive a further discount.
The Thuraya Trade-in offer is only available to Pivotel Customers who had an active Thuraya service on the 16th of April 2024, whose account is in good standing, and have a working Thuraya handset to trade in. The Thuraya handset being returned must include at least 1x Handset, 1x Battery, 1x AC Wall Charger, and be able to turn on and off, charge, extend and retract the antenna and exhibit no visible signs of physical damage. Trade in value is the same regardless of any additional accessories returned. Any deinstallation or reinstallation required is the responsibility of the customer. Customer is responsible for delivering the Thuraya hardware return to Pivotel. Pivotel is responsible for delivering the replacement hardware to the customer. Pivotel will validate the returned handset on receipt. If the handset returned does not meet the criteria for the offer ordered, Pivotel will contact you to advise you if there is extra to pay. You will be able to cancel your order if you choose not to proceed.
How The Thuraya Trade-in Program Works
- Review the Inmarsat and Iridium options and identify the replacement handset and service that suits your circumstances. Click the orange button above to proceed to the trade-in offers.
- Identify and select the Thuraya device type you are returning for trade-in.
- Choose the date range that matches the Purchase date of your phone. If you do not have Proof of Purchase, choose 'before 15/04/2021'.
- You’ll be directed to the Pivotel online store with the handset and service plan preselected. You’ll need to click “Select Plan” then “Add to Cart”.
- Click on the Cart Icon to proceed to Checkout.
- At the first page of the checkout (Shipping page), you must add an email address and tick the box marked 'Remember me and create an Account'. You will be prompted to provide a password. This is required to create a Pivotel Online Store Account that can be linked to your Pivotel Billing Account on the following page to complete the offer and retain your mobile number(s).
- On the same page (Shipping page), in the field marked “Thuraya Device IMEI(s)”, enter the 15-digit IMEI Number for each Thuraya handset you are trading in. The IMEI can be located on a label underneath the battery of the Thuraya phone. The IMEI should be entered without any space or dash(-). If you are ordering and trading in more than one handset, list each IMEI in the field, separated by a comma.
- Complete your details and move forward to the “Service Detail” page.
- On the Service Details page, you must tick the box 'Do you already have a Pivotel billing account? Link with your Pivotel billing account below'. You will now be prompted to enter your Pivotel Billing Account Number and Password.
- Complete the rest of the online purchase process and payment.
- You’ll receive an email confirming your order. In that email click the link for Thuraya Trade-in customers to access instructions on returning your Thuraya handset. Complete the web form as directed on that page. You will receive an email with a document that includes your trade in details and a checklist for returning your Thuraya handset to Pivotel.
- Print a copy of the email AND your Pivotel 'Order Confirmation' email and include both documents when you post your Thuraya trade-in equipment to Pivotel.
- Next, package up your Thuraya return handset along with print outs of the two emails and a copy of your Proof of Purchase (if applicable) and follow the checklist instructions to return your handset to Pivotel.
- Please note, before you ship your return equipment, ensure you remove and discard of your existing Pivotel SIM card, a new Pivotel SIM card will be provided with your replacement hardware.
Please allow up to 10 business days for your trade-in application to be verified and your replacement hardware dispatched.
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