Thuraya Satellite Phone Plans

Pivotel Satellite Thuraya plans use the Thuraya mobile satellite network. Satellite reception limitations and some exclusion zones apply. Visit www.pivotel.com.au/networks/thuraya/ for a coverage map. Data is billed in 10kB increments. All calls are charged in 1 minute increments unless otherwise stated. Prices are stated in AUD inclusive of GST and are subject to change. Included call value excludes premium calls, calls to special numbers, IDD (international direct dial) calls and premium text. Pivotel may apply call barring where fraudulent use is suspected, or for credit control purposes. You may choose to waive the minimum term on the Pivotel Thuraya 30 plan only by paying a $50 contract waiver fee at the time the service is connected. Please refer to the table above for the minimum term and minimum cost for each plan. The provision of the service will continue after conclusion of the minimum term of the contract unless you request, in writing, cancellation of the service. A $35 connection fee applies to the Pivotel Thuraya Casual plan. You can suspend your service on the Thuraya Casual plan for $7.50 per month. There is no limit to the suspension period on the Thuraya Casual plan in any 12-month period. Suspension is also available on the Thuraya 30 and Thuraya 49 plans for $10 per month. Services on these plans can be suspended for a maximum of 180 days in any 12-month period. Service suspension is only allowed up to 3 times in that 12-month period. Services that are suspended during a contracted period will have the contracted end date extended by the period the service is suspended. Actual charges may vary on your statement as charges are rounded to the nearest cent before GST is included. A compatible Thuraya device is required to access the Pivotel Thuraya service (see handset pricing). You will receive a bill by email from Pivotel listing any payments you have made during the billing period, and a summary of your service usage to enable you to keep track of your overall service usage and monthly spend. You may elect to receive a paper bill by post for an additional fee. You may receive a pro-rata access fee charge on your first Pivotel bill, calculated from the actual date of service connection to the date of your first bill. An itemised bill listing all of your service usage events is available on request. Itemised billed and unbilled service usage is available in the secure Selfcare website at www.pivotel.com.au/selfcare. Pivotel plans are available to credit approved customers only.