SatSleeve AC Adaptor Recall
Pivotel is recalling the AC Adaptor that was supplied with and used to charge the Thuraya SatSleeve prior to the 1st of October 2021.
Pivotel has become aware that the AC Adaptor’s insulated pin may crack when dropped or if subjected to impact in very cold temperatures (below freezing), exposing the active pin. Where this occurs, there is a risk of electric shock or electrocution causing injury or death. For example, electric shock or electrocution may occur if a thin metallic object such as the slat of a metal blind, blade of a knife or metal sheet was to come into contact with the active pin that was not fully engaged in the socket.
You should immediately stop using the AC Adaptor and contact Pivotel to register for a replacement AC Adaptor using the form below.
The affected AC Adaptor is KTEC AC Adaptor model number KSAS0100500200D5. This model number is printed on the AC Adaptor label as shown.
Replacement AC Adaptors are now available, please register for a replacement using the form below.
If you have any further questions, please contact us on 1300 882 448 or send us a message here.
Click here to view the Recall advertisement/supporting documentation
Click here for SatSleeve AC Charger Recall FAQs
Complete the form below to register for your replacement AC Adapter
Pivotel is recalling the AC Adaptor that is supplied with and used to charge the Thuraya SatSleeve. Please register for a replacement AC Adaptor using the form below.