Authorised Representative | FAQs

Can I appoint an Authorised Representative to deal with Pivotel on my behalf?

To appoint an Authorised Representative, you will need to complete this form.

When you appoint an Authorised Representative you are giving the person you appoint the authority to deal with us on your behalf as your agent. This means that the Authorised Representative has the power to act and access information as if they were you. This includes making complaints, changing account details or terminating a contract. You can of course specify limitations of your Authorised Representative’s rights.

Please note that only account holders can appoint an Authorised Representative. If you wish to appoint more than one Authorised Representative, please complete one Authorised Representative Form for each person you wish to appoint. You can appoint up to three Authorised Representatives.

Please contact us on 1300 882 448 if this proves too difficult or inconvenient for you, and we will work with you to find an alternative way of appointing an Authorised Representative.