FAQs
- Authorised Representative | FAQs Can I appoint an Authorised Representative to deal with Pivotel on my behalf? To appoint an Authorised Representative, you will need to complete this form. When you appoint an Authorised Representative you are giving the person you appoint the authority to deal with us on your behalf as ...
- General | FAQs How do I access my usage information? Pivotel Selfcare is our online portal for you to login to your Pivotel Satellite account from your computer, mobile phone or tablet. Easily manage your account details, view your usage, pay your bills online and more! How can I check my address ...
- Troubleshooting | FAQs The handset is not connecting to the network, how do I get the handset to work? If you have received confirmation of your connection to Pivotel Satellite, your service is ready to use. You should ensure your device should has adequate battery power remaining and has the Pivotel SIM card ...
- Making Calls | FAQs What are the roaming/international call rates when I am using my service overseas outside of Australia? Call rates can vary depending on the specific service, the network it uses, the plan you have chosen and the country you are calling. If you are connected on the Inmarsat or Thuraya ...
- Service Plans | FAQs Can I pay in advance? Yes, you can pay in advance by credit card/debit card for any amount you would like and this will be applied to your account as a credit balance. Any future invoices will be deducted from your credit balance until the credit runs out. Please call our friendly Customer ...
- Thuraya MarineStar | FAQs How to transfer line from MNB-01 base terminal to an extension line connected to RJ-11 port and vice versa? Press #1 and off-hook the handset cradle for the transfer line. What is the difference between Radio silence, restricted zone and tracking by area? Radio silence is the function ...
- Thuraya IP+ | FAQs What is Thuraya IP+? Thuraya IP+ is a portable satellite, broadband data terminal that is useful for people who require reliable data connectivity where fixed and mobile networks are not available. What type of network coverage will I get by using it? The Thuraya coverage footprint ...
- Thuraya XT-PRO | FAQs What is the difference between the Thuraya XT-PRO and the Thuraya XT-LITE? The Thuraya XT-PRO is a feature-rich satellite phone which provides multiple supplementary functions including but not limited to calls, SMS and data in satellite mode, whereas the Thuraya XT LITE is a scaled-down ...
- Thuraya XT-LITE | FAQs What is the difference between the Thuraya XT and the Thuraya XT-LITE? The Thuraya XT is a feature-rich satellite phone which provides multiple supplementary functions, whereas the Thuraya XT-LITE is a scaled-down version that provides basic satellite services like calls and SMS in satellite ...
- Iridium Handset | FAQs How do I access voicemail? Voicemail can be accessed from your mobile by dialing 0424 212 121 or from another phone by dialing your mobile number and then pressing # once the message starts and then by entering your pin. Can I change my plan if I am under contract? Yes, you can increase ...