FAQs
- Authorised Representative | FAQs Can I appoint an Authorised Representative to deal with Pivotel on my behalf? To appoint an Authorised Representative, you will need to complete this form. When you appoint an Authorised Representative you are giving the person you appoint the authority to deal with us on your behalf as ...
- General | FAQs How do I access my usage information? Pivotel Selfcare is our online portal for you to login to your Pivotel Satellite account from your computer, mobile phone or tablet. Easily manage your account details, view your usage, pay your bills online and more! How can I check my ...
- Troubleshooting | FAQs The handset is not connecting to the network, how do I get the handset to work? If you have received confirmation of your connection to Pivotel Satellite, your service is ready to use. You should ensure your device should has adequate battery power remaining and has the Pivotel SIM card ...
- Making Calls | FAQs What are the roaming/international call rates when I am using my service overseas outside of Australia? Call rates can vary depending on the specific service, the network it uses, the plan you have chosen and the country you are calling. If you are connected on the Inmarsat or Thuraya ...
- Iridium Handset | FAQs How do I access voicemail? Voicemail can be accessed from your mobile by dialing 0424 212 121 or from another phone by dialing your mobile number and then pressing # once the message starts and then by entering your pin. Can I change my plan if I am under contract? Yes, you can increase ...
- Iridium GO! | FAQs Which smart phone models can be used with the Iridium GO!? You can use iPhone, iPod, iPad, Android smart phone and Android tablet with Iridium GO! How many devices can be connected to Iridium GO!? You can connect up to 5 devices to Iridium GO!, but only one device can use the satellite ...
- Connection | FAQs What is the re-connection process to connect a satellite service back to an existing account/can I use my existing SIM card to re-connect the service? Re-connecting your phone or device is as easy as calling the friendly Customer Care team on 1300 882 448 (Australia), or 0508 882 448 (New ...
- Pivotel High-speed Wireless Networks | FAQs How are Pivotel’s Wireless Networks different to other options? Pivotel’s Wireless Networks use the same LTE technology that Telstra, Optus and Vodafone use in their networks, however, the Pivotel Wireless Network is a data-only service. What is the ordering and installation process? ...
- Plans | FAQs Can I pay in advance? Yes, you can pay in advance by credit card/debit card for any amount you would like and this will be applied to your account as a credit balance. Any future invoices will be deducted from your credit balance until the credit runs out. Please call our friendly Customer ...
- Tracertrak Console | FAQs How do I log in to the Tracertrak console? You access the Tracertrak console at https://console.tracertrak.com.au and log in using your email address and password. Your password is emailed to you when you are added as a user to the Tracertrak system. I have forgotten my password, can I ...