Pivotel High-speed Wireless Networks | FAQs
How are Pivotel’s Wireless Networks different to other options?
Pivotel’s Wireless Networks use the same LTE technology that Telstra, Optus and Vodafone use in their networks, however, the Pivotel Wireless Network is a data-only service.
What is the ordering and installation process?
The first step is to check your address and ensure that the Pivotel Wireless Network is available at your address. To do this visit www.pivotel.com.au/wickepin-wireless. Next, place an order online by ordering your Pivotel Wireless Network service online via the Pivotel Online Store. To do this visit www.pivotel.com.au/wickepin-wireless. After your order has been placed, we'll arrange a time for installation. The Pivotel Field Services team will contact you to arrange a time for installation, they will bring all required hardware with them on the day.
What plan do I need?
The Pivotel Wireless Network residential internet plans are available with two different speed options to choose from; 25/5 Mbps or 50/10 Mbps. These plans are designed for home internet services, and include uncapped monthly data allowances.
The Pivotel Wireless Network Business Internet plan is available with a single speed option of 50/10 Mbps. This plan is designed for business internet services, and includes uncapped monthly data allowances. It also has the option of static public IP if required, and traffic is prioritised over the residential traffic on the network.
How fast will my service be?
The Pivotel Wireless Network uses LTE towers to deliver high-speed internet services. The service speed will primarily be determined by the type of plan purchased and the advertised speed. The service speed is not committed and is subject to different conditions that are constantly changing in the network supporting the service. The actual speed you receive will depend on a number of factors, including congestion, location, local conditions, hardware, software, and general Internet traffic. Pivotel provides estimated busy hour speed information for each service to help set expectations on speeds.
What are Typical Evening Speeds?
Typical Evening Speed is the typical speed you may experience between 7.00pm and 11.00pm. During this time, you will typically experience slower speeds than the maximum connection speed available on your plan. It is not a guaranteed minimum speed, and you may experience slower speeds during this period and at other times. Speed will vary depending on a number of factors such as technology type, plan choice, and internet traffic demand.
What happens if I use all of my monthly data allowance?
All Pivotel plans are uncapped and include unlimited data allowances.
Can I make phone calls using the network?
The Pivotel Wireless Network is a data-only service. This means the service does not natively support voice calling services. The network can be used to enable WiFi calling (if your mobile carrier offers these services) or VoIP services such as the Pivotel App for Talk and Text (PATT™) when connected to the network.
Can I make Emergency Calls using the network?
The Pivotel Wireless Network is a data-only service. This means the service does not natively support voice calling services. Emergency 000 Operator Services are not available. You may use WiFi calling (if your mobile carrier offers these services) or VoIP services such as the Pivotel App for Talk and Text (PATT™) when connected to the network.
What if I have medical and security alarms and devices?
The Pivotel Wireless Network service does not include a phone line. If you currently use a medical or security alarm that is connected with a traditional phone line, we recommend that you contact your alarm or device provider to check if your device is compatible to work on the Pivotel Wireless Network. Some devices will not work without a phone line, and your medical or security alarm provider may be able to discuss alternative options with you if this is the case.
How can I extend WiFi coverage in my home?
For large or multi-story dwellings, we recommend two or more mesh WiFi mesh units, which these wireless router nodes will create a blanket of coverage across your home.
Can I install my own external antenna for my Pivotel Wireless Network service?
No. The Pivotel Wireless Network devices used to provide the service include an indoor and outdoor unit that work together to achieve optimal performance for your service. The outdoor unit has its own antenna that is embedded into the device. We will organise for a qualified installer to install the indoor and outdoor devices at your premises and ensure the service is performing to the expected specifications before they leave.
What happens if I move house?
Each Pivotel Wireless Network service is configured and only for use at your approved home address and may no longer work if you move house. Please call Pivotel Customer Care on 1300 882 448 if you move house, so we can discuss your options.
What if the Pivotel Wireless Network service isn’t available in my area?
To check if the service is available at your address, head to our website and visit the www.pivotel.com.au/wickepin-wireless page. If the service is not available in your area, Pivotal offers a range of alternative rural, remote and regional communication solutions designed for Australia, visit our website at www.pivotel.com.au to view our other offerings.