Direct Debit Service Agreement

The following is the Direct Debit Service Agreement with Pivotel Satellite Pty Ltd ABN: 81 099 917 398.

The agreement explains what your obligations are when undertaking a Direct Debit arrangement with Pivotel. It also details what our obligations are to you as your Direct Debit Provider.

We recommend you print or store a copy of this agreement in a safe place for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR request.


  • account number means the account held at your financial institution from which we are authorised to arrange for funds to be debited.
  • agreement means this Direct Debit Request Service Agreement between you and us.
  • banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
  • debit day means the day that payment by you to us is.
  • debit payment means a particular transaction where a debit is.
  • direct debit request means the Direct Debit Request between us and you.
  • us or we means Pivotel Satellite Pty Ltd, (the Debit User) you have authorised by signing a direct debit request.
  • you or your means the customer who signed the Direct Debit
  • your financial institution means the financial institution nominated by you on the DDR at which the account is maintained.

1.  Debiting your account

By submitting a Direct Debit Request, you have authorised us to arrange for funds to be debited from your account. You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you.

We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request

If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day.

If you are unsure about which day your account has or will be debited you should ask your financial institution.

2. Amendments by us

We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days’ written notice.

3. Amendments by you

You may change the arrangements under a direct debit request by contacting us by telephone on 1300 882 448, or by writing to:

Pivotel Satellite Pty Limited
Locked Bag 100
Southport Mail Centre
QLD 4215

If you wish to stop or defer a debit payment, you must notify us in writing at least fourteen (14) days before the next debit day. This notice should be emailed to us at

You may cancel your authority for us to debit your account at any time by giving us fourteen (14) days notice in writing before the next debit day.

This notice should be posted to us at:

Pivotel Satellite Pty Limited
Locked Bag 100
Southport Mail Centre
QLD 4215

or sent via email to

You can also arrange to stop/defer this agreement through your own financial Institution.

4. Your obligations

It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.

If there are insufficient clear funds in your account to meet a debit payment:

  • you may be charged a fee and/or interest by your financial institution;
  • you may also incur fees or charges imposed or incurred by us; and
  • you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.

You should check your account statement to verify that the amounts debited from your account are correct.

5. Dispute

If you believe that there has been an error in debiting your account, you should notify us directly on 1300 882 448 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively, you can take it up with your financial institution direct.

If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.

If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.

6.  Accounts

You should check:

  • with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.
  • your account details which you have provided to us are correct by checking them against a recent account statement; and
  • with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.

7. Confidentiality

We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

  • to the extent specifically required by law; or
  • for the purposes of this agreement (including disclosing information in connection with any query or claim).

8. Notice

If you wish to notify us in writing about anything relating to this agreement, you should write to:

Pivotel Satellite Pty Limited
Locked Bag 100
QLD 4215

or via email at

We will notify you by sending a notice via email to the address you have given us in the Direct Debit Request.

Any notice will be deemed to have been received on the third banking day after sending.

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