FAQs
- Iridium GO! | FAQs Which smart phone models can be used with the Iridium GO!? You can use iPhone, iPod, iPad, Android smart phone and Android tablet with Iridium GO! How many devices can be connected to Iridium GO!? You can connect up to 5 devices to Iridium GO!, but only one device can use the satellite ...
- Connection | FAQs What is the re-connection process to connect a satellite service back to an existing account/can I use my existing SIM card to re-connect the service? Re-connecting your phone or device is as easy as calling the friendly Customer Care team on 1300 882 448 (Australia), or 0508 882 448 (New ...
- Pivotel High-speed Wireless Networks | FAQs How are Pivotel’s Wireless Networks different to other options? Pivotel’s Wireless Networks use the same LTE technology that Telstra, Optus and Vodafone use in their networks, however, the Pivotel Wireless Network is a data-only service. What is the ordering and installation process? ...
- Plans | FAQs Can I pay in advance? Yes, you can pay in advance by credit card/debit card for any amount you would like and this will be applied to your account as a credit balance. Any future invoices will be deducted from your credit balance until the credit runs out. Please call our friendly Customer ...
- SatSleeve AC Charger Recall | FAQs What is the affected AC Adaptor? The affected AC Adaptor is KTEC AC Adaptor model number KSAS0100500200D5. This model number is printed on the AC Adaptor label as shown. Who got this AC Adaptor? The affected AC Adaptor was supplied with all Thuraya SatSleeve models, including ...
- Thuraya SatSleeve Compatibility List Which smartphone models can be used with the Thuraya SatSleeve+ and Hotspot? The following smartphone models have been tested: iOS devices (iOS 8, 9, 10, 11, 12, 13*, 14*, 15*, 16*) iPhone 4s iPhone 5 iPhone 5c iPhone 5s iPhone 6 iPhone 6 Plus iPhone 6s iPhone 6s Plus iPhone SE ...
- Tracertrak Console | FAQs How do I log in to the Tracertrak console? You access the Tracertrak console at https://console.tracertrak.com.au and log in using your email address and password. Your password is emailed to you when you are added as a user to the Tracertrak system. I have forgotten my password, can I ...
- Tracertrak Safeworker App | FAQs Will the Tracertrak SafeWorker App function when outside of network (4G & WiFi) coverage? When outside of network coverage you will be able to access the Tracertrak SafeWorker App, however, you will not be able to check-in or receive updates from Tracertrak. For standard operation of the ...
- Rockfleet | FAQs Tracking How often will my device send its position? RockFLEET will transmit its location every 5min when powered and away from its home port. When within 250m of the home port, the device will only transmit once every hour. A RockFLEET that is not externally powered will only transmit once ...
- Vodafone 3G Network Shutdown | FAQs Vodafone is making some changes to its network that may affect your service(s). Pivotel Mobile services use the Vodafone Network which is closing down its legacy 3G mobile network on the 15th of December 2023. Vodafone’s 4G network now covers more than 24 million Australians. With superior ...