Pivotel Support - Australia

Billing

1. Paying Your Bill
2. Spend Alerts
3. Understanding Your Bill
4. Understanding Satellite Data
5. Understanding Mobile Data
6. Miscellaneous Charges
7. Financial Hardship

Critical Information Summaries (CIS)

1. Critical Information Summaries (CIS)

Outages

1. Current Outages

FAQs

1. Thuraya Australia Network Closure | FAQs
2. Tracertrak Console | FAQs
3. Tracertrak Safeworker App | FAQs
4. Rockfleet | FAQs
5. General | FAQs
6. Connection | FAQs
7. Plans | FAQs
8. Service Plans | FAQs
9. Making Calls | FAQs
10. Troubleshooting | FAQs
11. Authorised Representative | FAQs
12. Iridium Handset | FAQs
13. Iridium GO! | FAQs
14. Thuraya IP+ | FAQs
15. Thuraya XT-LITE | FAQs
16. Thuraya XT-PRO | FAQs
17. Thuraya MarineStar | FAQs
18. Thuraya SatSleeve Compatibility List
19. Pivotel High-speed Wireless Networks | FAQs
20. SatSleeve AC Charger Recall | FAQs
21. Vodafone 3G Network Shutdown | FAQs
22. Pivotel SIM Card Replacement Program | FAQs

Resources

1. Forms, Downloads & User Manuals
2. Price Lists
3. Privacy Policy (including Credit Reporting)
4. Terms, Conditions & Policies
5. Terms of Application
6. Direct Debit Service Agreement
7. Consumer Complaint Handling Policy
8. Translation or Interpretation Service
9. Whitepaper - How To Keep Workers Safe
10. Compliance For Service Providers
11. Pivotel Test Call Service

Security & Account Safety

1. Protecting Your Account - Additional Authentication
2. Mobile Number Transfers
3. Scam Call Guidance

Product Selection Guides

1. Satellite Phones Explained
2. Satellite Data Terminals Explained
3. Satellite Internet Explained
4. Maritime Solutions Explained
5. Tracertrak Worker Safety Explained
6. Tracertrak Asset Monitoring Explained

Product Tips

1. How To Use Your Satellite Phone
2. Iridium GO! Data Tips
3. IsatPhone Model Clarification

Recalls

1. SatSleeve AC Adaptor Recall
2. SatSleeve AC Adaptor Recall | Declaration

Tracertrak

1. Tracertrak User Manuals & Guides
2. Tracertrak Downloads
3. Tracertrak Console | FAQs
4. Tracertrak Safeworker App | FAQs
5. Tracertrak Quality Policy

Legal

1. New Connection ID Point Allocation
2. Compliance For Service Providers